Pro tip:
The regulatory landscape is terribly complex. Apparently you contact the FDIC, Federal reserve or Comptroller of Currency depending on how big the bank/financial institution is.
This website searches http://www.ffiec.gov/consumercenter/default.aspx lets you search and directs you to the appropriate agency to file your complaint.
Showing posts with label Federal Reserve. Show all posts
Showing posts with label Federal Reserve. Show all posts
Sunday, February 06, 2011
Monday, October 19, 2009
Wherein Visa and First Savings of Perkasie Attempt to Call my Bluff
...and I call in the Feds.
Again, this mostly offends me that companies are seemingly doing nothing to take care of their paying customers.
Submitted to the Federal Reserve Consumer Complaint department:
"Over the past several months, I have received numerous calls from Visa Fraud Prevention about fraudulent charges Visa card in the name of Stephen L***** (spelling unknown) ending in XXXX, at my phone number, listed as an alternate contact on this complaint (area code 215). I have been the sole user of this phone number since May 2008. I have never done any business with First Savings Bank of Perkasie nor have I had any contact with Mr L*****. I have contacts this bank on no less than 4 occasions informing them of this problem and insisting they address it, both for my sake and for their paying customer's sake. I have contacted them by phone, leaving messages, sending e-mails via their website and calling and speaking to someone at their main office directly. "
How can your complaint be satisfactorily addressed?
"First Bank of Perkasie needs to locate their customer, obtain his correct phone number and notify Visa to remove my phone number from the contact information for their customer. The First Savings Bank of Perkasie is doing a disservice to their customer for not following up on these requests and potentially leaving Visa liable for thousands of dollars of fraudulent charges.
This is unacceptable. "
Again, this mostly offends me that companies are seemingly doing nothing to take care of their paying customers.
Submitted to the Federal Reserve Consumer Complaint department:
"Over the past several months, I have received numerous calls from Visa Fraud Prevention about fraudulent charges Visa card in the name of Stephen L***** (spelling unknown) ending in XXXX, at my phone number, listed as an alternate contact on this complaint (area code 215). I have been the sole user of this phone number since May 2008. I have never done any business with First Savings Bank of Perkasie nor have I had any contact with Mr L*****. I have contacts this bank on no less than 4 occasions informing them of this problem and insisting they address it, both for my sake and for their paying customer's sake. I have contacted them by phone, leaving messages, sending e-mails via their website and calling and speaking to someone at their main office directly. "
How can your complaint be satisfactorily addressed?
"First Bank of Perkasie needs to locate their customer, obtain his correct phone number and notify Visa to remove my phone number from the contact information for their customer. The First Savings Bank of Perkasie is doing a disservice to their customer for not following up on these requests and potentially leaving Visa liable for thousands of dollars of fraudulent charges.
This is unacceptable. "
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