I can't unstall the AOL Bloatware (TM) that came installed on my family's DELL computer. Never mind that I am planning on formatting the primary HDD and reinstalling windows; I was bored at work.
Chat Transcript:
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| 1:21:19 PM |
| System | Welcome Alex ... | |||||
| 1:21:19 PM |
| System | Connecting to server. Please wait... | |||||
| 1:21:19 PM |
| System | Connected to wnaad01o.ops.aol.com | |||||
| 1:26:14 PM |
| System | AOLTechSJZ has joined this session! | |||||
| 1:26:14 PM |
| System | Connected with AOLTechSJZ | |||||
| 1:26:14 PM |
| System | Hello, Alex. Welcome to Live Technical Support. My name is Jei. | |||||
| 1:26:22 PM |
| You | hello | |||||
| 1:26:24 PM |
| System | Alex stated the question or problem as: I am unable to uninstall AOL software. | |||||
| 1:26:24 PM |
| System | Are you signed on with the same computer that you need assistance with? | |||||
| 1:26:29 PM |
| You | no | |||||
| 1:26:44 PM |
| AOLTechSJZ | Nice to meet you, Alex! =) | |||||
| 1:26:52 PM |
| You | Indeed | |||||
| 1:26:54 PM |
| AOLTechSJZ | You cannot install AOL right? | |||||
| 1:27:01 PM |
| You | UNinstall | |||||
| 1:27:04 PM |
| AOLTechSJZ | What happens when you try? | |||||
| 1:27:04 PM |
| AOLTechSJZ | Are you receiving any error messages? If so, what is the exact text of the error message? | |||||
| 1:27:27 PM |
| You | I open "Add/Remove Programs" from the Control panel | |||||
| 1:27:34 PM |
| AOLTechSJZ | Thanks for the correction. | |||||
| 1:27:44 PM |
| AOLTechSJZ | What happens when you try to uninstall? | |||||
| 1:27:46 PM |
| You | then I scroll down and find the AOL software and click the "remove" button | |||||
| 1:28:15 PM |
| You | The unstaller then starts and says it needs to inspect my system, but no changes are being made | |||||
| 1:28:25 PM |
| You | then it hangs and nothing short of a reboot will fix it | |||||
| 1:29:14 PM |
| AOLTechSJZ | I understand. It freezes when checking on list of AOL programs. | |||||
| 1:29:34 PM |
| AOLTechSJZ | Have you tried to uninstall it on SAFE MODE? This will prevent freezing since only windows programs will be loaded to your computer | |||||
| 1:29:49 PM |
| You | I have, and I have the same issue | |||||
| 1:30:45 PM |
| AOLTechSJZ | May I know what else have you tried to fix this? | |||||
| 1:31:11 PM |
| You | I have tried running virus, adware and spyware scans | |||||
| 1:31:19 PM |
| You | I have defragmented the harddrive | |||||
| 1:31:36 PM |
| You | and run the uninstall immediately following a reboot, both in normal and safe mode | |||||
| 1:32:15 PM |
| AOLTechSJZ | What about end tasking other processes? | |||||
| 1:32:42 PM |
| You | I already only have critical ones running; I keep my computer in good working order | |||||
| 1:34:16 PM |
| AOLTechSJZ | Your pretty good in PC's! | |||||
| 1:34:36 PM |
| AOLTechSJZ | The safe mode steps should have already fixed this. | |||||
| 1:34:46 PM |
| AOLTechSJZ | Do you see AOL UNINSTALLER from the add/remove programs? | |||||
| 1:34:53 PM |
| You | no | |||||
| 1:35:46 PM |
| AOLTechSJZ | What AOL version do you have on this computer? | |||||
| 1:36:21 PM |
| You | I don't know; it came installed on the computer (DELL) when I bought it and I'm trying to clean up the computer. I have never used AOL for an internet connection | |||||
| 1:38:07 PM |
| AOLTechSJZ | I understand. | |||||
| 1:39:07 PM |
| AOLTechSJZ | Since you have trouble uninstalling it( the one that is pre installed) do you have an AOL CD there? Try overwriting the AOL software you have on this computer by installing a new version and then uninstall it. You should have AOL UNINSTALLER listed on the add/remove programs | |||||
| 1:39:47 PM |
| AOLTechSJZ | AOL uninstaller is the program to remove AOL software and since you are not a member yet, you cannot download it. The only way to get it is to reinstall or overwrite the existing AOL software. | |||||
| 1:40:08 PM |
| You | No, I do not have an AOL CD available | |||||
| 1:40:28 PM |
| AOLTechSJZ | You can upgrade while you're online. Please go to AOL Keyword: Security Upgrade or to our Web site at http://www.aol.com to download the software and upgrade to the latest version of AOL. | |||||
| 1:40:38 PM |
| AOLTechSJZ | If your connection is bad, I recommend upgrading from a free AOL® CD. You can order one online at AOL® Keyword: UPGRADE, or click PICK UP A CD NEAR YOU for a complete list of retailers in your area, such as Blockbuster®, Circuit City®, or CompUSA®. | |||||
| 1:41:22 PM |
| You | "Thanks" for the help, I'll "try" that | |||||
| 1:41:48 PM |
| AOLTechSJZ | Thank you for your understanding. | |||||
| 1:41:48 PM |
| AOLTechSJZ | You're most welcome! Have an excellent day ! =) | |||||
| 1:41:58 PM |
| AOLTechSJZ | Take care! Bye bye. | |||||
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