My phone == Crap

Verizon , VX4500 - LG Electronics USA

Following is the E-mail I submitted to Customer Support for LG:
"I have used a VX4500 on the Verizon network for approximately one year. Not a day goes by that I don't regret choosing this phone.

I thought switching from my old Motorola 120e to a new LG VX4500 would be an improvement in every way possible. It has not. While I am somewhat impressed with the build quality of the phone itself (it has stood up to me throwing it against the wall in frustration several times a week for the past month), I am disgusted and/or 'merely' disappointed with nearly every other facet of the phone.

1.The charger. This should never be an issue with a phone! A phone gets plugged in and some time later the battery is fully charged, right? WRONG! With the included 'desktop charger' (a feature you tout on the product's info page on your website) is perhaps the worst-functioning piece of electronics and electronics accessories I have ever owned. It has a singluar purpose of existence: to charge my phone's battery. It regularly fails at this. First, it requires me to remove the back half of my phone's case to put it in the charger. This is an annoyance, but one I might be able to live with. When I place the phone in the charger, a majority of the time the indicator LED simply starts blinking until I remove and replace the phone several times. However, more often than not, I wake up the next morning and the LED is blinking and the phone has not notably charged overnight. Seriously, how can you screw this up? I can only assume that a utterly useless charger was packaged with the phone as a ploy to get unsuspecting consumers to pay for a functional charger that plugs into the power/data port on the bottom of the phone (without requiring the removal of the case. My previous phone, the Motorola 120e plugged into its charger without incident and always charged the battery.
2.Your oft-mentioned voice command system, theoretically a great asset for hands-free use of the phone, distracts me more than the voice-activation feature on my 120e. It should be noted that I effectively paid $100 for your phone whereas by choosing my 120e, the cost of a month of my plan was reduced by $20. In effect, Verizon paid me to use my old phone. On my 120e, I “had” to pre-record voice clips for entries in my phone book that I wanted to be able to access with the voice feature. This has the advantage of being able to set nick-names for people/numbers in the book to be used with the voice activation. On my 120e I would press a button, easily accessed without looking at the phone, and state the phrase I had recorded for the person/number I wished to call, and the phone would regularly recognize what I said and dial the number without a fuss. My VX4500, however, invites me to argue with it as a navigate menus to reach the phone book. Then I have to guess how my phone wishes for me to pronounce a contact's name, and then tell it “no” when it doesn't understand what I'm trying to tell it. This all adds up to me being more distracted while trying to use your “more advanced” phone hands-free than my older “more primitive” phone.
3.Manner Mode? Not only does it sound stupid, it doesn't work very well, either. On my 120e I chose “vibrate” from the ringer menu and instead of making audible tones, the phone vibrated. Simple, huh? My VX4500 has “manner mode” that it seems to arbitrarily switch out of whenever it feels like, perhaps while I am in lecture or a meeting. What good is a “silent” mode when I can't count on it to remain activated? On my 120e I was able to set it up such that when plugged in, the phone rang aloud with a ringtone of my choosing, and when I unplugged it, the phone automatically switched to vibrate. Why not just press the 'volume down' button repeatedly such that the phone is on “silent all”? Well, I do want notification of incoming calls, so I know to call back ASAP. Also, if the “volume up” button is accidentally pressed, it is no longer on silent, and the phone will go off normally.
There are four items that I feel are improvements over my old phone:
1.Form factor: I've discovered I prefer flip-phones.
2.Reception: I don't know if Verizon has simply improved coverage over the past year, or if it's the phone, but I do seem to be able to make calls from more locations than with my old phone.
3.If both phones were to start fully charged, the VX4500 would last longer before dying. However, since the charger is a crime against all technologically inclined sentient beings, my VX4500 actually runs out of battery more often.
4.Inclusion of speaker phone. However, due to the horrible hands-free interface, this becomes a novelty more than a useful feature.
I am sorely tempted to ditch my VX4500 and return to using my 120e until I reach my biennial phone-replacement.
In summary, I have been so discouraged by my experience with this phone that I will certainly not be purchasing another LG phone."

If I get a response (none yet from Verizon or Crawford) I will post it here.

UPDATE: They Responded!
"-----------Reply to Customer Enquiry------------
We sincerely appreciate your feedback. Quality is a top priority at LG. We continously strive to improve our products and our service, based on the requests of our valued customers. We are always happy to assist our customers in any way possible. I have forwarded your email to our product engineers for future considerations. Please feel free to contact us with any additional questions or concerns. Thank you again for contacting LG Electronics. Tracy E-mail Administrator Customer Interactive Center LGEAI"

The fact that she mentioned 'product engineers' makes me think that perhaps she actually read it.