HP is teh suxx0r

I submitted the following to the online case file on HP's support website (it's visible along with all the comments from the various techs I've yelled at):

"Summary and Clarification from AC (Angry Customer):
Nearly 3 weeks ago (12/27/2006) you first dispatched a box to pickup my unit for repair. I received the unit back from "repair" on January 9th. At this point, I have no idea if the original problem, since the TPM was activated, partially at least, and I was unable to make it past the HP splash-screen at boot, not to access the BIOS or do anything more than shut the machine back off since I didn't have a smart card, and HP refused to send me one.

I have made phone calls regarding this issue no less than three times. Each call concluded in a box being sent to me to send it in. However, the empty box needed to be mailed to and the repaired laptop sent to different addresses. The EMPTY BOX should be sent to:
*********** SHARON MA 02067

Repaired laptop should be sent to:
********** PITTSBURGH PA 15213

I've explained this to at least 4 tech/customer support representatives. Every time the box has been sent to Pittsburgh. This is blatantly incorrect.

Not only has HP Business Support been far less than helpful, I have spent as much time trying to get the problem caused by HP support fixed as I've spent trying to get the original problem fixed.

I'm sorry, but isn't business support supposed to be superior to standard consumer support? I shudder at the thought of anything being worse than this.

I am seriously considering returning the laptop and docking station for a full refund (demanding the inclusion of Tax and the extended warranty) as well as billing HP for the many hours I've spent dealing with tech support and trying to troubleshoot issues on my own. However, I can only assume that HP will be as unable to provide this service as it has been unable to resolve the purely technical issues relating to the laptop. I do not appreciate being sold defective hardware and then spending months trying to get these flaws, that should have been caught in manufacturing quality assurance testing, fixed under warranty!

Not only do I feel that I've accomplished more towards resolving these various issues than HP, but I feel that everyone I've dealt with at HP has been at best inept and at worst incompetent, blinding following pre-written scripts and never once actually listening to what I was saying or had even the remotest understanding of the issues I was trying to explain.

In summary: I am thoroughly disgusted by the support I've received from HP business support and I will not be purchasing any more hardware from you and I will, in a heartbeat, strongly discourage everyone I know from purchasing HP/Compaq products.

You sir and/or madam, have lost yourselves a customer and gained an enemy. Good night."