Monday, January 31, 2011
"Please describe the nature of your complaint or inquiry:
For several months I have been receiving the Citi statement of one Sxxxx Axxx Sxxxxx mailed to my address in Quakertown PA. I have lived at this address for 2.5 years and have not been receiving this statement the whole time. I have called Citi bank two times previous to the most recent call, today, reporting the issue and was assured, every time, that they would remove my address from their system, as I have no Citi accounts of any type. They did not seem particularly concerned that their paying customer's statement was being sent to the wrong person/address. On the back of the envelope it warns that "A paper trail is an identity thief's best friend." They do not seem to take this to heart.
I do not know if this is the result of a simple typo or if there is something more sinister afoot involving impersonating this other customer with credit card activity they are not aware of.
I have returned several of the statements back to sender via the USPS, which really should be a red flag for privacy concerns.
I am filing this complaint because I hope someone else might do the same if it appeared my identity was being stolen.
They need to contact Sxxxx Axxx Sxxxxx and resolve her correct address and bring appropriate actions against her if she is deliberately falsifying her mailing address.
I also wish to have my person (Axxxx Bxxxx) excluded from any and all future solicitations of credit card or other financial services from Citi bank. This whole affair has destroyed my faith in their ability to take care of their customers and protect their identity. I will file future complaints if I continue to receive offers for credit cards etc after the resolution of this complaint."
Thursday, January 13, 2011
I have reviewed the response made by the business in reference to complaint ID XXXXXXX, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still disappointed that my name has been entered into the RedPlum system. I filed this complaint out of refusal to be listed in their database when I did not request their junk mail in the first place. I find it reprehensible that they "require" me to provide my name to get my address removed (when the mailings, if I may charitably refer to the material they require me to carry out to the recycling bin on a weekly basis) from their system. I have just checked, and their website still requires someone to enter their name to remove their address from the RedPlum mailing list, even when the mailings themselves are addressed to "Resident". I might not hesitate to use a false name, which might also help me track down anyone they sell my name/address to other trash peddlers. However, on the website, it says the user needs to enter their name to act as their legal signiture. This seems simply absurd and over-stepping their bounds. To register for the national Do Not Call registry, for example, it simply requires the phone numbers and a (potentially temporary) e-mail address for verification.
I require that RedPlum removes my name and any reference to my address from their system, except for what references to my address are required to keep it on their "do not mail" list. Once they can provide that specific assurance, I can accept their response to my complaint.
PS. I would like to take this opportunity to register my opposition to the unsolicited junk-mail business model from an ecological viewpoint. I do not think they consider any of the ramifications on the environment relating to either the energy requirement to process and print the ads themselves (I will be kind and assume the paper is already entirely recycled pulp) as well as the transportation cost of bringing the packet from the printers to the unwilling recipients (including the increased load on the US Postal Service in manpower and fuel costs) and then the cost and inconvenience forced upon the recipients to dispose of the mailings in either the recycling or refuse streams, and then the energy required to transport the waste to either the landfill or to the recycling facility and then sorted and reused. By mailing their junk to everyone regardless of interest, they are forcing these costs upon the planet and society. Both would be better served if Red Plum, and others like them, would adopt an opt-in rather than an obfuscated opt-out system."